Refund policy
Return and Exchange Policy
At Indivyadesigns, your satisfaction is our priority. If you are not completely happy with your purchase, we offer hassle-free returns and exchanges within 72 hours of the delivery date for eligible items. You can initiate a request by raising a ticket through your Indivaya account Dashboard or emailing us within 72 hours of receiving the package.
NO RETURNS ON COMBO PRODUCTS & OFFER PRODUCTS
Returns
1. Eligibility
To qualify for a return:
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Items must be unused,
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In their original packaging,
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And in the same condition as received.
2. Initiating a Return
To start a return, email us at indivyadesigns@gmail.com within 72 hours of receiving your order.
Please include:
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Your order number
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The reason for return
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to:
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A defective item, or
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An error on our part
4. Refunds
Once the returned item is received and inspected, we will issue a refund to your original payment method within 5–7 business days.
Please note: Shipping charges are non-refundable.
Exchanges
1. Eligibility
Exchanges are available only for items that are:
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Defective
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Damaged upon receipt
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Incorrectly delivered
2. Initiating an Exchange
To request an exchange, contact us at indivyadesigns@gmail.com within 72 hours of delivery.
Please include:
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Your order number
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A description of the issue
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The item you would like to exchange for
3. Exchange Process
Once your exchange request is approved:
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We will provide return instructions.
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After receiving and inspecting the returned item, we will send out the replacement promptly.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Combos
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Earrings (for hygiene reasons)
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Items purchased during a sale
Contact Us
If you have questions or need assistance, our support team is happy to help.
📩 Email: indivyadesigns@gmail.com